Shipping policy
Xingminweiye Scaffolding, operated by Changli Xingminweiye Architecture Equipment Limited Corporation (hereinafter referred to as "We", "Us" or "Our"), sets out this Shipping Policy to explain how orders for frame scaffolding, ringlock scaffolding, scaffold tube, and accessories are delivered to customers across the United States. We're committed to reliable, transparent shipping for every order placed through our store.
1. Shipping Destinations
We currently ship to all 50 U.S. states, including Alaska and Hawaii. Please note that we are not able to ship to:
- PO Boxes or military addresses (APO/FPO)
- Locations that require specialized freight access not supported by our carriers
For remote or rural addresses that require special freight arrangements — common for longer scaffold tube and frame shipments — additional delivery fees may apply based on carrier rates. Any such fees are shown clearly at checkout before you complete your order.
Oversized or freight shipments may have different shipping arrangements.2. Shipping Options & Timelines
We offer simple and transparent shipping rates for orders within the United States:
| Shipping Method | Order Value | Shipping Cost | Delivery Time |
|---|---|---|---|
| Free Standard Shipping | Orders over $50 | Free | 3–7 Business Days |
| Standard Shipping | Orders under $50 | $12.99 | 3–7 Business Days |
Delivery Notes:
- Delivery times are estimated and begin after order processing is completed.
- Business days exclude weekends and U.S. federal holidays.
- Large or oversized scaffolding products may require freight shipping and additional delivery arrangements.
- Customers will be contacted if special shipping arrangements are required.
Tracking: Once your order ships, you'll receive a tracking link by email so you can monitor your shipment status.
3. Order Processing Time
All orders are processed at our fulfillment facility during regular business hours, excluding weekends and public holidays. Processing timelines are as follows:
| Order Type | Processing Time | Additional Notes |
|---|---|---|
| Standard Orders | 1 to 2 business days | Includes payment verification, inventory allocation, and a quality check before packing |
| Large Scaffold Orders | 3 to 7 business days | Includes production scheduling, quality inspection, and freight preparation |
| Cut-to-Length Tube Orders | 3 to 5 business days | Additional time is needed to cut tube to your specified length and inspect it before shipping |
4. Order Tracking
A tracking number is generated and emailed to you within 24 hours of your order shipping. You can track your order two ways:
- Click the carrier link in your shipping confirmation email
- Check the "My Orders" section of your account on our store
5. Delayed or Damaged Shipments
We want every order to arrive on time and in good condition. If something isn't right, please contact our support team within 7 business days of the estimated delivery date if:
- Your order hasn't arrived within the stated delivery window
- Items arrive damaged, defective, or incomplete — this can happen with long tube or frame sections during freight handling
To help us resolve the issue quickly, please include:
- Your order number and tracking ID
- Clear photos of any damaged items and the outer packaging
Customer Support Email: support@xmwyscaffold.com
Phone: +86 189‑3256‑9007