Return policy
Return and Refund Policy
Your satisfaction matters to us at Xingminweiye Scaffolding, operated by Changli Xingminweiye Architecture Equipment Limited Corporation (hereinafter referred to as "We", "Us", or "Our"). We stand behind the quality of our frame scaffolding, ringlock scaffolding, scaffold tube, and accessories, and want you to be confident in every order. This policy explains how returns, exchanges, and refunds work, so the process is as simple as possible if something isn't right.
Our return policy is meant to be fair and easy to follow. Below you'll find what can be returned, how to start a return, and what to expect at each step, so you have everything you need if you ever need to send an item back.
Return Eligibility and Requirements
To be eligible for a return, items need to meet a few conditions that let us resell them to another customer. Reviewing these before you start a return helps avoid delays.
Item Condition Standards
Items must be in new, unused condition — the same as when you received them, with no signs of installation, assembly, or wear. Scaffolding sections, tube, or accessories that have been assembled, mounted, or used on a job site are not eligible for return, since they can no longer be resold as new. We inspect all returned steel products carefully before approving a refund.
Packaging and Documentation Requirements
Please include all original packaging, protective wrapping, and any documentation that came with your order. Scaffold tube and frame sections can be heavy and easy to scratch or bend in transit, so original packaging helps protect items during return shipping and is required for the item to be resellable.
Time Frame Limitations
Returns must be initiated within 30 days of the delivery date shown by the carrier. We recommend inspecting your scaffolding order as soon as it arrives, so any issues can be reported and a return started well within this window.
Resellable Condition Standards
Returned items must be free from damage, rust, scratches, or any wear that would prevent us from reselling them. We inspect every returned item, and we'll let you know if a condition issue affects your refund.
Non-Returnable Items and Exclusions
For safety and business reasons, a few categories of items can't be returned.
Cut-to-Length & Custom Orders
Scaffold tube cut to a custom length, or any item modified to your specifications, cannot be returned, since it's made specifically for your order and can't be resold. Please double-check lengths and quantities before confirming a custom cut order.
Used or Installed Items
Scaffolding, tube, and accessories that have been assembled, installed, or used on a job site cannot be returned. For safety reasons, we can't resell equipment that has already been in service. If you're unsure whether an item is right for your project, please contact us before installing it.
Digital Products and Gift Cards
Gift cards cannot be returned once purchased, as they represent a monetary value that has already been transferred.
Final Sale and Clearance Items
Items purchased during a final sale or clearance promotion may not be eligible for return unless they arrive defective. These items are clearly marked at checkout — please review the sale terms before purchasing.
Return Process and Procedures
Our return process is simple — following these steps helps your return get processed quickly.
Initiating a Return Request
To start a return, email our support team at support@xmwyscaffold.com. Include your order number, the item(s) you want to return, and a short explanation of why. If the item arrived damaged or defective, photos help us process your request faster.
Receiving Return Authorization
Once we review your request, we'll issue a Return Authorization (RA) number along with shipping instructions. Please make sure the RA number is visible on your return package — returns sent without it may be delayed.
Preparing Your Return Package
Pack the item securely in its original packaging with any accessories included. For scaffold tube and frame sections, extra care in packaging helps prevent damage or bending during return shipping.
Contact Returns Department
If you have questions about a return, need help starting one, or have concerns about a refund, our support team is here to help.
When contacting us, please include your order number and Return Authorization number (if you have one) so we can assist you faster.
- Email: support@xmwyscaffold.com
- Phone: +86 189‑3256‑9007